Controller’s office
Pete Archer
Michelle Dustow
Gordon Jones
Nigel Kerby
Web design and build
Daniel Kelly
Bryan Whitford
Editorial production
Natasha Treloar
Helen Valvona
European Bank for Reconstruction and Development
One Exchange Square
London EC2A 2JN
United Kingdom
Switchboard/central contact
Tel: +44 20 7338 6000
Fax +44 20 7338 6100
Requests for publications
Email: pubsdesk@ebrd.com
Website
| ABI | Annual Bank Investment |
| CoO | Country of operations |
| CRO | Chief Risk Officer |
| EIB | European Investment Bank |
| EBRD (the) | The European Bank for Reconstruction and Development (the Bank) |
| EU | European Union |
| EvD | Evaluation Department |
| FI | Financial institution |
| FYR Macedonia | Former Yugoslav Republic of Macedonia |
| IFI | International financial institution |
| IFRS | International Financial Reporting Standards |
| MDB | Multilateral development bank |
| NDEP | Northern Dimension Environmental Partnership |
| NPL | Non-performing loan |
| OCCO | Office of the Chief Compliance Officer |
| ORF | Operational Risk Framework |
| OTC | over-the-counter |
| PCM | Project Complaint Mechanism |
| SEMED | Southern and eastern Mediterranean (region) |
| SME | Small and medium-sized enterprise |
| VaR | Value-at-risk |