Further information

Controller’s office

Pete Archer
Michelle Dustow
Gordon Jones
Nigel Kerby

Web design and build

Daniel Kelly
Bryan Whitford

Editorial production

Natasha Treloar
Helen Valvona


European Bank for Reconstruction and Development
One Exchange Square
London EC2A 2JN
United Kingdom

Switchboard/central contact

Tel: +44 20 7338 6000
Fax +44 20 7338 6100

Requests for publications

Email: pubsdesk@ebrd.com



ABI Annual Bank Investment
CoO Country of operations
CRO Chief Risk Officer
EIB European Investment Bank
EBRD (the) The European Bank for Reconstruction and Development (the Bank)
EU European Union
EvD Evaluation Department
FI Financial institution
FYR Macedonia Former Yugoslav Republic of Macedonia
IFI International financial institution
IFRS International Financial Reporting Standards
MDB Multilateral development bank
NDEP Northern Dimension Environmental Partnership
NPL Non-performing loan
OCCO Office of the Chief Compliance Officer
ORF Operational Risk Framework
OTC over-the-counter
PCM Project Complaint Mechanism
SEMED Southern and eastern Mediterranean (region)
SME Small and medium-sized enterprise
VaR Value-at-risk